高铁枢纽站进站空间导向标识设置的现状问题与策略

摘要

高铁枢纽站进站空间人流量大、空间大,若缺少导向标识清晰的指引,很容易发生迷路现象,引发旅客乘车流程的中断. 为了解决这一问题,依托北京南站对高铁枢纽站进站空间导向标识的设置展开系统研究. 首先,运用跟踪观察法,梳理了中断现象发生的普遍性和特点. 其次,运用访谈方法,分析中断现象产生的深层原因. 最后,基于分析结果,对导向标识的位置和信息设置提出相应策略. 结果表明:乘车流程中断现象普遍且主要集中在候车区和取(购)票区;导向标识是导致中断的重要原因、问题集中在导向标识位置和信息设置两方面;研究成果可作为高铁枢纽站进站空间的导向标识设置的理论依据.%A high-speed railway station with large space serves a big flow of people. If there is no clear guidance, it is easy to get lost, leading to the interruption of the passenger′s route. To solve these problems, this paper relied on Beijing South Railway Station to study guiding signs settings in the entrance space of high-speed railway stations. First, the universality and characteristics of interruption were summarized by tracking observation. Second, the underlying causes of interruption by interview method were analyzed. Finally, based on the result of the problem analysis, the strategies were put forward for location and information setting of the guiding signs. Results show that the interruption of flow is widespread and concentrated mainly in waiting area and ticket area. The guiding signs is an important cause of interruption. The problems focus on the location and information settings of the guiding signs. The research results can be used as the theoretical basis for the guiding signs settings in the entrance space of the high-speed railway station.