Objective To measure the level of responsiveness of health care system in Jiangmen city, Guangdong province and to compare the difference of responsiveness among different groups of people.Methods A survey was conducted with "health system responsiveness survey" questionnaire designed by WHO, with two-input logic data by EPIDATA proofreading. Results The study showed Jiangmen evaluation of health system responsiveness total value of 7.16 points, most in need of improvement was immediate attention, effective communication, and patient environment. Conclusions We should strengthen medical education in staff, foster patient respect and patient-centered philosophy, improve management mechanisms at all levels of medical institutions to improve the responsiveness of health care system.%目的 对广东省江门市医疗结构卫生服务反应性水平进行测量,比较不同人群间反应性差距.方法 采用WHO制定的"卫生系统反应性调查"问卷进行调查,数据用EPIDATA双录入逻辑校对.结果 研究显示江门市卫生系统反应性评价总分值为7.16分,最需改进的是及时关注,有效交流和就医环境.结论 加强医护人员的人文医学教育,树立尊重病人和以病人为中心的理念,完善各级医疗机构管理机制,提高卫生系统的反应性.
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