目的 探讨优质护理服务在健康体检中的应用效果.方法 选取在体检中心行体检者1 000例为研究对象,按照体检时间顺序分为观察组和对照组,各500例.对照组实施常规护理流程,观察组给予优质护理干预.采用自制调查量表调查体检者满意程度.结果 在体检流程、技术操作、服务态度、导检指引、健康教育和环境卫生评价方面,观察组满意度均高于对照组,差异有统计学意义(P<0.05).结论 健康体检中实施优质护理服务,对提高护理服务质量和体检者对护理服务满意程度具有积极意义.%Objective To evaluate the application of higher quality nursing in health examination.Methods A total of 1 000 people undergoing health examination were assigned to the observation group and the control group according to the examination sequence, with 500 cases in each group.The control group was given routine nursing care while the observation group was applied with high quality nursing intervention.The satisfaction degree on nursing service was evaluated by self-made questionnaires.Results The observation group had a higher satisfaction rate on health examination process, nursing operation, service attitude, hospital guide, health education and environmental health compared with that of controls (P<0.05).Conclusion Application of high quality nursing can improve the nursing quality and satisfaction degree of people receiving health examination.
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