基于SERVQUAL的移动图书馆服务质量评价框架研究

摘要

本文提出一个基于SERVQUAL的移动图书馆服务质量评价框架,以河南中医学院移动图书馆为例进行实证研究,考察评价框架的适用性.%Based on SERVQUAL,this paper proposed a mobile library service quality evaluation frame-work,to examine the applicability of this framework,by choosing the mobile library of Henan University of TCM for an empirical research.