Improving the Construction Industry Quality Using the Seven Basic Quality Control Tools

摘要

The organizations used quality tools to develop their processes and gain satisfaction from the customers. The main objective of this study is to develop levels of quality in the construction industry through the use of the seven basic quality control tools. Such tools are extremely crucial tools which are used worldwide in the industries for continual improvement. The seven basic quality tools are Check Sheet, Histogram, Pareto Chart, Fishbone Diagram, Control Chart, Flowchart and Scatter Diagram. They were implemented in various steps of the process in order to define the problems, measure its impacts, find out its root causes and solve these problems to ensure the production of non-defective items. The study shows how the seven basic tools of quality are very useful and effective in identifying and removal of defects from the manufacturing process. These tools are helpful in every stage of the defect removal process. This study was conducted on Cleopatra Group Company. This company succeeded to serve the public and private projects in the Egyptian construction sectors.