电信运营商前台客户感知提升策略

摘要

随着移动互联网的飞速发展，客户使用行为发生了巨大的变化，流量和终端消费给全球电信业带来新增长的同时也给运营商营业厅服务带来了新挑战。本文基于实践经验，对电信运营商营业厅前台客户感知提升策略进行了研究，并取得了良好的效果。%With the rapid development of mobile Internet, customer behavior changes greatly. Traffic and end consumer spend-ing not only has brought new growth to the global telecom industry, but also has brought new challenges to the operator's business hall service. This paper studies on the customer perception promotion strategy of operator's business hall based on the practical expe-rience, achieving good results.