目的：分析细节化服务在门诊输液室中的应用效果。方法选取2013年6月至2015年6月在我院门诊输液患者400例，随机分为观察组和对照组，每组各200例。对照组患者实施常规输液护理，观察组患者实施细节化服务。比较两组患者的护理满意度和投诉情况。结果观察组患者护理总满意度为98.50％，显著高于对照组的90.00％，差异具有统计学意义（P<0.05)。观察组患者投诉率为2.00％，显著低于对照组的15.00％，差异具有统计学意义（P<0.05)。结论对门诊输液室患者实施细节化服务，有利于提高护理质量，降低医疗纠纷事件发生率，提高患者满意度，确保治疗效果，值得临床推广应用。%Objective To analyze the application effects of detailed service in outpatient transfusion room. Methods 400 transfusion outpatients treated in our hospital from June 2013 to June 2015 were selected and randomly divided into observation group and control group, with 200 cases in each group. The control group was given routine infusion nursing, the observation group was given detailed service. The nursing satisfaction and complaints situations of two groups were compared. Results The total nursing satisfaction rate of observation group was 98.50%, significantly higher than 90.00% of control group, with statistical difference (P <0.05); the rate of complaints of observation group was 2.00%, significantly lower than 15.00% of control group, with statistical difference (P <0.05). Conclusions For transfusion outpatients, detailed services is conducive to improving the quality of nursing, reducing the incidence of medical disputes, improving patients' satisfaction, ensuring the treatment effect, which is worthy of promotion and application.
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