目的：通过分析耳鸣之光网站（www.tinnitus-light.org）一年的访问数据，掌握访问网站的人群特点，寻找更好的耳鸣治疗模式。方法调取2014年6月至2015年6月耳鸣之光网站浏览人群的调查问卷数据和浏览者对网站的留言进行统计分析。结果共收集到填写登陆网站前的调查问卷的1749例浏览者数据，其中耳鸣患者1558例，医生137例，不详54例；其中男1200例，女530例，不详19例；男性耳鸣患者占耳鸣患者的70.12%，与文献报道的门诊耳鸣患者中男性占38.96%相比，存在统计学差异（P<0.001，χ2=241.208）。1558例耳鸣患者中，平均年龄35.13±6.5岁，年龄在22岁至45岁之间的有1386例，占79.25%，最多的两个年龄组在31岁（276例）和30岁（315例），占总例数的37.93%。医生137例中，平均年龄36.79±18.5岁。参与网站调查问卷的浏览者99.58%认为网站建设非常令人满意。人群集中在江浙沪三地。结论网站的建设契合了耳鸣患者和医生的需求。网站浏览人群中耳鸣患者人群与实际就诊人群存在差异，耳鸣网站患者人群年龄偏小，男性偏多。因此要更好的发挥网站远程诊疗的特点，需要其他的方式作为补充，以便针对不同的人群。%Objective To analyze one year visitors data on the“www.tinnitus-light.org”website to understand charac-teristics of visitors in an attempt to find more appropriate treatment modalities for tinnitus. Methods Questionnaires an-swers and comments by visitors from June 2014 to June 2015 were collected and statistically analyzed. Results A total of 1, 749 visitors, among about ten thousand peoples who visited the website during the period, completed the questionnaires and charts and were included in the study. Of these visitors, 1,558 reported tinnitus, 137 were physicians and 54 provided no clear identification. One thousand and two hundred visitors were male, 530 were female (male to female ratio roughly=2:1 and different than that seen in a typical ENT clinic, P<0.001), while 19 did not provide their gender. The average age of the 1,558 tinnitus patients was 35.13±6.5 years, with 1,386 (79.5%) falling in the interval between 22 and 45 years. The highest tinnitus incidence rates fell in the 31 years (n=276) and 30 years (n=315) age groups, accounting for 37.93%. The mean age of the 137 physicians was 36.79±18.5 years. Visitors were mostly from Jiangsu, Zhejiang and Shanghai and 99.58%of them expressed satisfaction to the information on the website. Conclusion The website appears to meet the needs of patients with tinnitus and some physicians. Compared with tinnitus patients seen in the clinic, the age of patient visitors to the website is younger and have a higher male percentage. To make best use of such websites, other supplementary modes of interaction may be needed to meet the needs of various visitor demographics.
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