公立医院满意度的综合测评研究

摘要

阐述了公立医院满意度综合测评的重要性,设计了公立医院满意度综合测评的路径及研究方案,综合了政府主管部门、医院行政管理人员、医护等技术人员、病人或体检人员、社区普通民众5方面的评价,运用模糊综合评价法,构建了公立医院满意度的综合测评模型,并结合具体案例,对该测评模型展开应用研究.%Description of the importance of satisfaction evaluation for public hospitals,and design of the path and study methodology for such an evaluation.This evaluation pools the comments from government regulators,hospital management,hospital staff of doctors,nurses and technicians,patients or physical examination takers,and community residents at large.By means of fuzzy comprehensive evaluation,it built a comprehensive evaluation model for public hospital satisfaction,and carried out applied studies for such a model.