上海某区社区患者对社区卫生服务的期望分析

摘要

目的 通过分析社区患者对社区卫生服务的期望,为发展当地社区卫生服务提供依据.方法 对在社区卫生服务中心就诊的患者进行调查,通过借鉴意愿支付法来间接评估社区患者对社区卫生服务的期望.结果 社区患者对社区卫生服务的期望普遍较高,尤其对预防保健、聘请高年资医生及上门输液、家庭病床等服务期望较高.一旦无法满足,患者将出现较大的心理落差.结论 一些近期内通过努力可以实现的期望,应受到社区卫生服务机构的重视,并成为其短期内的重要目标.%Objective The study was to provide evidence for the development of local community health services through the analysis of patiems' expectations for community health services. Methods The expectations were indirectly evaluated by investigating the patients in the willingness-to-pay. Results The patients had a generally high expectation for health community services and they would be highly disappointed once their expectations fall short. Conclusions Those expectations that could be realized with short-term efforts ought to attract high attention of community health service providers and made important goals to achieve in the near future.