护理员规范化管理中多元化策略的实践效果

摘要

目的：探讨护理员规范化管理多元化策略的实践效果，为规范护理员的管理提供依据。方法：将2011年新聘、在编护理员设为对照组，采用传统培训、管理模式；将2012年新聘、在编护理员设为观察组，采用多元化策略规范管理，包括完善岗前培训、持续改进在职培训；多方携手共管提升陪护质量；调动护理员工作积极性，提升职业自豪感；以及推行人性化管理举措，稳定队伍等方法。结果：两组比较：患者与家属满意度由84.73%上升到97.08%，医护人员满意度由79.63%上升到96.30%，人员流失率由52%下降到28.99%，差异有统计学意义（P<0.05）。结论：采用多元化策略对护理员进行规范化培训、管理，有助于提高护理员整体素质及服务能力，满足了患者的需求，提升医院服务品质。%　　Objectives:To measure the impact of the diverse strategy applying on the nursing assistant standardized management, and to give evidence fir standardizing nursing assistant management. Methods:New and in-service nursing assistant in 2011 as the control group to accept traditional management and training mode. New and in-service nursing assistant in 2012 as the treatment group who are given diverse strategy standardized management which includes complete pre-service training, continuous improvement of in-service training, enhancing caring quality cooperatively, motivating nursing assistant's enthusiasm, promoting professional pride and implementing humanism management. Results:Compared with the control group, the treatment group could raise the satisfaction of patients and their families. The satisfaction rate of patient increased from 84.73%to 97.08%, and the satisfaction rate of medical staff increased from 79.63%to 96.30%, staff turnover rate decreased from 52%to 28.99%, which has significant difference (p<0.05). Conclusions:Diverse strategy applying on nursing assistant standardization training, management can help improving nursing assistant's full quality and service capacity, matching patient's demands and promoting hospital service quality.