我院调和满意度模型的构建思路与初步实践

摘要

柳州市人民医院通过构建“调和满意度模型”,即应用模型的核心是让患者在就医环境、医疗设备、医辅服务、服务态度、医护技术、诊疗效果、服务价格等方面体验到更多的满足,同时让医院员工在工作本身、背景、群体、回报、管理5个方面体验到更多的满足,全面改善了患者就医体验.%Through the construction of "reconcilable satisfaction model",Liuzhou People's Hospital makes the patients more satisfied on medical environment,medical equipment,medical auxiliary service,service attitude,medical technology,medical effect and service price,etc;and at the same time,the hospital makes medical staffs feel more satisfied on work itself,background,medical team,payoff and management.In this way,patients' medical experience is improved.