Job Satisfaction: Literature Review and Empirical Test of a Job Facet Satisfactions Model

摘要

The broad objective of this study was to examine the nature and causes of job satisfaction. This was pursued through a literature review of the more popular theories and models pertaining to job satisfaction. Included in the review are summaries of Maslow's and Alderfer's need hierarchy theories, achievement motivation theory, Herzberg's motivation-hygiene theory, expectancy theory, job characteristics theories, discrepancy theory, equity theory, and studies relating to the clustering of facet satisfactions. The specific objective of this research was to test the efficacy of a three cluster model of facet satisfactions. This was accomplished through a survey which was completed by 267 Air Force officers attending Squadron Officer School and Air Command and Staff College. Conclusions reached by the study were that for Air Force officers in the ranks of captain and major: 1. Job satisfaction is higher for older oficers who have more time in the service. 2. There is no evidence of a relationship between education level and job satisfaction. 3. Non-rated officers are more satisfied with their jobs than rated officers. 4. Work environment facet satisfactions are interpreted by employees to form three clusters: job properties, interaction features, and organization policy variables. 5. The three clusters of facet satisfactions vary in importance to overall job satisfaction with job properties being most important and organization policies being least important. (Author)