支付宝服务在医院的实践与应用探讨

摘要

Objective: To implement the Alipay service based on internet technology, innovate the service mode of hospital, reduce the time of waiting for treatment in hospital, improve the medical experience, enhance mutual trust and build a harmonious relationship between doctors and patients. Methods: By using the Internet online and offline service, open the Alipay service window, doctor-patient interaction to create a hospital scene and reshape the patient-centered medical service process. Results:We establish a convenient and efficient platform for hospital patient interaction, in order to achieve hospital introduction, appointment registration, outpatient payment, take report, hospital deposit and satisfaction survey of the whole process of mobile medical model. Conclusion: The real-time data is investigated for treatment and the report documents are pushed in real-time through the Alipay service window. It helps to reduce the time of waiting for treatment in hospital, optimize the treatment process and improve the patient’s treatment experience.%目的：利用互联网技术，创新医院的经营管理和服务模式，探讨支付宝服务在减少患者就医排队等候的时间、改善就医体验、增进医患双方互信以及构建和谐医患关系的意义。方法：利用互联网思维和线上线下工具，开启支付宝服务窗，创造医院场景的医患互动，重塑以患者为中心的医疗服务流程。结果：通过建立便捷、高效的医患互动平台，实现了医院介绍、预约挂号、门诊缴费、取报告单、住院押金和满意度调查等全流程移动就医模式。结论：患者通过支付宝服务窗，就诊数据实时可查，报告单据实时推送，有助于减少患者在医院排队等候的时间，优化就诊流程，提高患者的就诊感受。