浅谈细节服务在优质护理服务中的作用

摘要

目的 响应医院号召在临床科室创建示范病区.方法 做好细节服务,体现在的一言一行的细节中,在临床服务中各方面做了很多改进.结果 通过努力使病人对护理工作的满意率提高2.5个百分点.结论 证明了优质服务就是一种细节服务,细节的完美是整体水平出众的基础.%Objective Response caled for the creation of demonstration ward in the hospital clinical departments.Methods Do the details of services, reflected in the details of every word and action, in al aspects of clinical services are improved a lot.ResultsBy trying to make the patient to nursing job satisfaction rate increased 2.5 percentage points.ConclusionThe proof of the high quality service is a kind of details of services, the details of the perfect is the basis of the overal level of outstanding.