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激励理论在神经内科护理质量管理中的应用

     

摘要

Objective To analyze and discuss the value and significance of adopting motivation theory in the nursing man-agement process in order to improve the nursing quality in the department of neurology and incidence rates of various ad-verse events. Methods 50 cases of nursing staff working in the department of neurology in our hospital from January 2014 to January 2016 were randomly selected as the research objects and divided into two groups with 25 cases in each according to the different management models, and the control group adopted the routine nursing management measures, while the test group adopted the motivation theory, and the effects of different nursing management models on nursing quality and satis-factory degree of patients were compared. Results The research showed that both groups obtained a certain management ef-fect, but the nursing quality score in the test group was better than that in the control group, and the difference was obvious with statistical significance, P<0.05, the satisfactory degree to nursing service in the test group was obviously improved compared with that in the control group, and the difference was obvious with statistical significance, P<0.05. Conclusion The implementation of motivation theory in the department of neurology can improve the service quality of nursing staff and increase the patients' satisfactory degree to nursing service and the effect is obvious, which is worth promotion and applica-tion.%目的:为了提高神经内科护理质量并减少各种不良事件的发生率,分析和探讨在护理管理过程中采取激励理论的价值和意义。方法按照随机原则选取50例于2014年1月-2016年1月在该院神经内科工作的护理人员作为研究对象并按照管理模式的不同将其分为观察组和对照组各25例,其中对照组采取常规护理管理措施,而试验组则采取激励理论,比较不同护理管理模式对护理质量以及患者满意度的影响。结果经过研究发现,试验组和对照组均取得一定管理效果,但试验组护理质量评分和对照组相比更具优势,且两组比较差异有统计学意义(P<0.05);试验组患者对护理服务的满意度和对照组相比明显提高,两组比较差异有统计学意义(P<0.05)。结论在神经内科的护理管理中实施激励理论,在提高护理人员服务质量的同时增加了患者对护理服务的满意度,效果显著,值得推广和应用。

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