急诊护理质量管理应用ISO9001标准的实践探讨

摘要

Objective To further improve the enthusiasm of nursing and to reduce and prevent the occurrence probability of a variety of adverse events, analysis and discussion the effect of the ISO9001 standard on emergency nursing supervision. Methods Sixty nurses were selected in our hospital emergency department which were divided randomly into control group and observation group,30cases in each group. The observation group received the ISO9001 standard on working,the control group was given the traditional management method. The quality of care and integrated quality of nursing were compared 2 groups after use of the ISO9001 standard. Results After the ISO9001 standard,the evaluation scores of nurses’self-efficacy, nursing quality and the differences have statistical significance (P<0.05). Conclusion The use of the ISO9001 standard in hospital’s nursing supervision is beneficial for the elevation of nursing quality and comprehensive quality of nurses,increase the cohesive force of nursing team and provide high-quality and safer nursing service for the patients,it is worth to popularize.%目的：为了进一步提高该院急诊科护理质量并降低医患纠纷的发生几率，分析和探讨ISO9001标准在急诊护理管理中的应用效果。方法抽取60例于2013年1月—2015年1月在该院急诊科工作的护理人员作为研究对象并按照管理模式的不同将其分为观察组和对照组各30例，其中对照组护理人员实施传统的管理办法，而观察组护理人员则采取ISO9001护理管理模式，探讨不同管理模式两组护理人员的服务质量及患者的满意度。结果经过对比分析发现，观察组护理质量和对照组相比显著提升，两组比较差异是具有统计学意义的(P<0.05)。结论 ISO9001管理模式应用到急诊科护理人员的日常管理工作中，不仅可以显著提高护理人员的服务质量和自身的综合素质，而且有利于提高护理团队的协作力并为患者提高最优质的服务，值得推广和应用。