人力资源管理柔性与企业绩效之实证分析

摘要

人力资源管理柔性分为功能柔性与数量柔性，二者对企业绩效的影响主要体现在对单位产品成本、人事成本、顾客满意度、人均产量、产品质量的影响上，实证研究结果表明，功能柔性对成本降低、人均产量提高、产品质量提高、顾客满意度提高都有着积极、显著的影响；而数量柔性则相反。%The human resource flexibility includes functional flexibility and numerical flexibility, which affect corporate performance on per product cost, personnel cost, customer satisfaction, per capita turnover, product quality. As a result, functional flexibility plays extremely positive role on the above performance, but numerical flexibility plays oppositely.