The relationship between return on profitability and costs of outsourcing information technology technical support.

摘要

The purpose of this quantitative correlational research study was to examine the relationship between costs of operation and total return on profitability of outsourcing information technology technical support in a two-year period of outsourcing operations. United States of America list of Fortune 1000 companies’ chief information officers (CIO) was e-mailed to participate on online survey questionnaires. Out of 77 participants, 40% had outsourced to reduce cost. Forty-nine percent of 77 respondents have had two or more years of outsourcing experience. Six sets of hypotheses were formulated and tested using Pearson’s correlation coefficient to test the correlation between costs of operation and total return on profitability. The results indicated a positive relationship between cost of operation (CP) and total return on profitability (TROP).