Manager motivation factors correlated with service levels in a shipping company.

摘要

The purpose of this correlational study contained two major components: (a) to investigate if a significant correlation existed between selected demographic characteristics of managers and senior managers and service level at a shipping company and (b) to investigate if a significant correlation existed between the motivation factors on the Employee Value Survey and service level at a shipping company. A web-based 47 question survey instrument was used. Survey responses for 128 participants were analyzed. Pearson product-moment correlations comparing the eight motivation and the four demographic scales with service level were examined. Five alternative motivation scale hypotheses were accepted that satisfied acceptance of the first general alternate hypothesis: At least one of the motivation scales would be significantly correlated to service level. One alternate demographic variable hypothesis satisfied the second general null hypothesis that at least one of the demographic characteristics would be significantly correlated to service level. An important recommendation to the executive leaders of the shipping company is to focus on the following scales (performance, recognition, customer service, job satisfaction, and the overall score) to help increase manager motivation, which may improve service levels. The results from this study can guide the shipping industry leaders in the areas they should focus on to motivate their managers. The implications of the study to executive leaders comes from the validation acquired from the information that the Employee Value Survey can be used to predict manager motivation related to service level. One recommendation is to replicate this study at other companies to measure manager motivation and service level.