声明
摘要
ABSTRACT
Contents
CHAPTER 1:INTRODUCTION
1.1 Job Insecurity and Destructive Interpersonal Behavior at Workplace
1.2 Service Sabotage:A Common Unethical Behavior in the Service Industry
1.3 Perceived Coworker Undermining and Service Sabotage
1.4 Purpose of the Dissertation
1.5 Summary
CHAPTER 2:THEORETICAL BACKGROUND AND HYPOTHESES DEVELOPMENT
2.1 Job Insecurity:An Overview
2.2 Social Undermining:An Overview
2.3 Job Insecurity in a Stress Framework
2.4 Job insecurity,Moral Disengagement,and Coworker Undermining
2.5 Moderating Role of Psychological Entitlement
2.6 Moderating Role of Moral Identity
2.7 Service Sabotage:An Overview
2.8 Affective Events Theory(AET)
2.9 Perceived Coworker Undermining,State Hostility and Service sabotage as Displaced Aggression
2.10 Moderating Role of Distress Tolerance
2.11 Moderating Role of Organizational Identification
CHAPTER 3:METHODS
3.1 Study 1
3.1.1 Research Context and Participants
3.1.2 Measures
3.2 Study 2
3.2.1 Research Context and Participants
3.2.2 Measures
CHAPTER 4:RESULTS
4.1.1 Descriptive Statistics
4.1.2 Analytieal Approach
4.1.3 Test of Mediation
4.1.4 Test of Moderated Mediation
4.2.1 Descriptive Statistics
4.2.2 Analytical Approach
4.2.3 Tests of Mediation
4.2.4 Test of Moderated Mediation
CHAPTER 5:DISCUSSION
5.1 Study 1
5.2 Study2
5.3 General Discussion
5.4 Contribution,Practical Implications,Limitations,and Future Directions
5.5 Conclusion
REFERENCES
APPENDIX