The Impact of Information and Communication Technologies Use on Communication Effectiveness of Virtual Project Teams:The Mediating Role of Trust and Conflict

目录

声明

Abstract

Acknowledgements

Chapter 1：Introduction

1．1 Background

1．2 Problem statement

1．3 Theoretical and practical significance of the study

1．4 Research objectives

1．5 Research questions

Chapter 2：Literature review

2．1 VirtuaI teams

2．1．1 Types of virtual teams

2．1．2 Virtual Tearn characteristics

2．2 Communication in virtual project teams

2．3 Trust in virtual project teams

2．4 Conflicts in virtual project teams

Chapter 3：Research model and hypotheses development

3．1 Research model

3．2 Hypothesis development

3．2．1 The impact of communication tools on trust

3．2．2 The impact of communication tools on conflict level

3．2．3 The impact of trust on communication effectiveness

3．2．4 The impact of conflict on communication effectiveness

Chapter 4：Research Methodology

4．1 Survey content and format

4．2 Instrumentation

4．3 Operationalization of the measures

4．3．1 Communication tools

4．3．2 Trust

4．3．3 Conflict

4．3．4 Communication effectiveness

4．4 Survey translation

4．5 Pilot test

4．6 Sample of the study

4．7 0nline tool and data collection

4．8 Data analysis Method

Chapter 5：Data analysis and results

5．1 Pilot test

5．1．1 Reliability

5．1．2 Construet Validity

5．2 Final survey and results

5．2．1 Characteristics of the Respondents

5．2．2 Evaluation of the Measurement Model

5．2．3 Evaluation of the Structural Model

5．3 Summary

Chapter 6：Discussion and conclusion

6．1 Discussion of the findings

6．1．1 The impact of communication tools on trust

6．1．2 The impact of communication tools on conflict

6．1．3 The impact of trust on communication effectiveness

6．1．4 The impact of conflict on communication effectiveness

6．2 Theoretical and practical implications

6．3 Limitation and future research

6．4 Conclusion

References

Appendix