封面
声明
中文摘要
英文摘要
目录
Chapter1 Introduction
1.1 Purpose of Research
1.2 Research Objectives
1.3 Conceptual Model of Research
1.4 The Significance of this study
1.5 The Structure of Thesis
Chapter 2 Innovation and Differentiation Strategy
2.1 The definition and Scope of Innovation
2.2 People
2.3 Critical Success Factors
2.4 Innovation Scope
2.5 Dimensions of Innovation
2.6 New Service Development \(NSD\)
2.7 Customer Involvement Research
2.8 Critical Views on Michael Porter Generic Strategies
Chapter 3 Consumer Behavior Studies
3.1 Development of Banking Sector in Pakistan:
3.2 Consumer Behavior Literature
Chapter 4 Methodology
4.1 Purpose of Research
4.2 Research Design
4.3 Instrument Development
4.4 Pilot Test
4.5 Instrument Reliability and Validity
4.6 Data Collection
4.7 Statistical Analysis
4.8 Sample selection
Chapter 5 Results and Discussion
5.1 Sample description
5.2 Descriptive Statistics
5.3 Note:below graphs are derived on the basis of results obtained from respondents’ feedback of Questionnaire.
5.4 Factor Analysis
5.5 Hierarchical Regression Method
5.6 Results summary:
Chapter 6 Conclusions
6.1 Theoretical Contribution
6.2 Practical implications for banks
6.3 Limitations of this study
6.4 Future Research Directions
参考文献
Appendix–A:Questionnaire
Appendix–B:Publications
致谢