Towards an ISO-9000 compliant Trusted Third Party in a Medical Environment. The Quality of Service perspective

摘要

In this paper we present a complete reference framework for the operation of a Trusted Third Party (TTP) as an organisation within a medical environment. The objective is to form an intermediate reference model, to which the TTPs will conform, towards the full compliance to the ISO-9000 quality standard. There are two dimensions of quality in respect of a TTP, which are related to specific medical environment issues: The first quality dimension regards the value added security services and products it provides, which must fulfil the user requirements and be characterised by efficiency, reliability, security, credibility and trust. The second quality dimension refers to the internal organisation, which must maximise its effectiveness by achieving efficient management, have a clear and strict structure and comply with the registered internal procedures. The guidelines for achieving the above mentioned quality objectives are reflected within the published Quality Policy Statement and the Certification Practice Statement (CPS).