TITUSVILLE'S JOURNEY: DESTINATION – CONTINUOUS IMPROVEMENT

摘要

This paper describes the transition of the Water Resources Department of the City ofrnTitusville, Florida from a traditional management philosophy and hierarchy to anrnefficient, effective and responsive utility dedicated to continuous improvement. Therndocument recounts the involvement of the employees of the utility as a key factor inrnimplementing new concepts and methodologies as they map the road to the future.rnThrough the use of contemporary management values and organizational tools such asrnself-assessment, peer review, strategic planning and performance measurement, thernutility has begun evolving into a proactive and customer service-oriented utility to meetrnthe challenges of the new millennia.