Workforce Replenishment Initiative in Pennsylvania American Water

摘要

Articles on the anticipated shortage of workers due to increasing baby boomer retirements arerncommon in both the popular and business press. American Water will face the same situation.rnBased on a retirement age of 62, which is the historical norm, we can expect approximately 25%rnof our employees to retire in the next 10 years. When this number is added to voluntary andrninvoluntary turnover for other reasons, it indicates the company will experience turnover far inrnexcess of historical norms. The negative implications of this situation are many. Organizationalrnsuccess largely depends on having the right employees with the right competencies at the rightrntime. If we find ourselves with an insufficient numbers of employees, or employees withrninsufficient knowledge and skills, we may face:rn1. Inability to provide service to customers as required by regulators,rn2. Lack of growth due to inability to support new customers,rn3. Inability to comply with mandated maintenance and quality standards,rn4. Inability to perform capital work required to upgrade and maintain infrastructure, andrn5. Loss of reputation, as a reliable business and an employerrnTo ensure that American Water is not in the above-described critical situation, knowledgernmanagement work using the Tennessee Valley Authority methodology began in 2010.