Total Solution of Electric Power Call Center

机译：电力呼叫中心整体解决方案

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摘要

This article introduces the call center technology. Based on the features of electric power industry, the total solution of call center for electric power industry and proposal for construction of call center are presented.

机译：本文介绍了呼叫中心技术。根据电力行业的特点，提出了电力行业呼叫中心的总体解决方案和建设呼叫中心的建议。

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来源
《Third Beijing International Conference on Power Transmission amp; Distribution Technology 2001; Nov 26-30, 2001; Beijing》|2001年|p.337-344|共8页
会议地点 Beijing(CN);Beijing(CN)
作者
Yan Zhi; Duan Weigang;
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原文格式 PDF
正文语种 eng
中图分类能源与动力工程;
关键词
call center; CTI; IVR; CMS; CRM;

机译：呼叫中心; CTI; IVR; CMS; CRM;

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4. Total Solution of Electric Power Call Center [C] . Yan Zhi, Duan Weigang Beijing international conference on power transmission distribution technology . 2001

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Total Solution of Electric Power Call Center

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