Ten Steps for a Successful Customer Visit

摘要

Visiting your customers and evaluating their experience with your documentation is an invaluable step in improving your documentation. Customer visits provide you with the following benefits:rn1. Broaden your understanding of your user's knowledge and experience to prepare information at a level suitable for your audience.rn2. Understand user expectations and difficulties with your documentation to create documentation that better meets their needs.rn3. Discover the way customers use your products to create more realistic examples.rn4. Learn how customers use and access your documentation to improve your delivery methods.rn5. Improve your ability to evaluate the future direction for documentation.rn6. Investigate their satisfaction or dissatisfaction in different areas such as content, delivery, and navigation.