Modeling the Information Behaviour of SoftwareEngineers Using a Work - Task Framework

摘要

Faced with the rapid proliferation of digital information resources withinrnorganizations, employees need targeted search systems in order to berneffective in their jobs. The goal of this study is to develop a model ofrninformation behaviour within a work-task framework that can be used to informrnthe design of a workplace information search system. In a two-phase process,rnwe conducted a series of studies using multiple methods to identify workplacerncharacteristics and to understand how they influence the needs, searchrnstrategies, and information sources used by software engineers working asrnservices consultants in a large high-tech company.