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A Heuristic Based System for Generation of Shifts with Breaks

机译:基于启发式的带班次换班系统

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摘要

In this paper a system for the automatic generation of shifts with breaks is presented. The problem of generating shifts with breaks appears in many areas of workforce scheduling, like in airline companies, airports, call centers etc. and is of high practical relevance. A heuristics algorithm for solving this problem is described. It is based on greedy assignment of breaks in shifts and repair steps for finding the best position of breaks inside of shifts. The commercial product in which the algorithms are included is used in practice. Computational results for a real life problem in a large European airport are given.
机译:在本文中,提出了一种自动生成带班次的班次的系统。出现班次轮班的问题出现在劳动力调度的许多领域,例如航空公司,机场,呼叫中心等,并且具有很高的实际意义。描述了用于解决该问题的启发式算法。它基于对班次休息和维修步骤的贪婪分配,以找到班次内部休息的最佳位置。在实践中使用了包含算法的商业产品。给出了一个欧洲大型机场中一个现实生活问题的计算结果。

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