Hard Failures - Soft Solutions

摘要

The traditional view is that hard problems - thosernsusceptible to the software engineering approach - are inrnsome sense easier to solve than soft problems / problemrnsituations. Hard problems are (in theory) more easilyrnscoped and their solutions more precisely defined andrnmore easily achieved than is the case for soft or messyrnproblems This paper suggests that this is not necessarilyrnthe case: reasons for failure in hard and soft environmentsrnhave much in common. A case study will be used tornsupport the argument.