The Effect of Stakeholder Consideration in IT InvestmentEvaluation on Business Value: Evidence from Sweden

摘要

Investments in Information Technology affect key stakeholders, such as employees, owners, customers, and suppliers.rnAccording to prior studies, many of the Information Technology investments fail to deliver the expected results becausernstakeholders’ interests and motivations were not adequately addressed. Based on data collected from 70 companies inrnSweden, we examine how consideration of key stakeholders in the pre-investment phase may influence the business valuernobtained from investments in Information Technology. Our findings indicate that a stakeholder view influences the choice ofrnmethods and also, at least indirectly, the chances of achieving business value. Nevertheless, a strong key stakeholderrnconsideration does not automatically guarantee successful IT investments, if not backed by proper evaluation methods.rnTherefore future research may explore the issue of how a portfolio of methods could be assembled considering a company’srnunique stakeholders’ characteristics and interests.