The Influence of Perceived Risk and PerceivedUsefulness on Manager's AttitudeTowards Business Process Outsourcing

摘要

Although the financial services industry is a large buyer of outsourcing services, it still lags behind other industries especiallyrnregarding business process outsourcing (BPO). This research in progress asks why. The main hypothesis is that subjectivelyrnperceived risk is decisive for senior management's attitude towards BPO. A causal model will be developed, derived fromrnPerceived Risk Theory and a review of the literature on the usefulness of outsourcing. Using the model, the influence ofrndifferent risk and utility facets on the attitude towards BPO is assessed. The next research step will be an empirical test of thernmodel.