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Evaluation of self-service technology on household waste management in emerging countries: A case of Bangkok, Thailand

机译:自助服务技术对新兴国家家庭废物管理的评估:以泰国曼谷为例

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Self-service technologies (SSTs) have been exploited to decrease face-to-face interactions between service recipients and service providers, and to allow accurate and convenient services. Incentives have been adopted as a strategy to draw public attention to participate in waste management activities. With respect to municipal solid waste (MSW), applying the concepts of SSTs and incentives to allow citizens be part of the management system has gained much attention from municipalities. Therefore, this research aims to provoke citizens' attitudes on waste management by letting them put segregated recyclable waste in Automated Eco Machine (AEM), an SST equipped waste bin, to get incentives back as reward. The research studied possibility of applying AEM in communities of an urban city. In addition, possible amount of collected recyclable waste from AEM was analyzed. By conducting questionnaire survey in Jatujak district, Bangkok, Thailand, the statistical analyses showed that 20.7% of respondents conducted waste segregation. Over 88% interested in participating in incentive recycling activities, and cash was the primary preferable incentive. In terms of applying AEM, 86% of respondents agreed that the AEM would increase management efficiency. Possible amount of collected recyclable waste by using AEM would be about 10 – 30% of total waste generation at source.
机译:自助服务技术(SST)已被利用来减少服务接收者和服务提供者之间的面对面互动,并提供准确和方便的服务。激励措施已被采纳为一种吸引公众参与废物管理活动的战略。关于城市固体废物(MSW),应用SST的概念和激励措施以使公民成为管理体系的一部分已受到市政当局的广泛关注。因此,本研究旨在通过让公民将隔离的可回收废物放入配备了SST的SST垃圾箱中的可回收废物,以激发人们的奖励,从而激发他们对废物管理的态度。该研究研究了在城市社区中应用AEM的可能性。另外,分析了从AEM收集的可回收废物的可能数量。通过在泰国曼谷的Jatujak区进行问卷调查,统计分析表明20.7%的受访者进行了废物分类。超过88%的人希望参与奖励回收活动,而现金是首选的主要奖励措施。在应用AEM方面,有86%的受访者同意AEM将提高管理效率。使用AEM收集的可回收废物的可能量约为源头总废物产生量的10 – 30%。

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