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Attribution Biases and Trust Development in Physical Human-Machine Coordination: Blaming Yourself, Your Partner or an Unexpected Event

机译:物理人类机器协调中的归因偏见和信任发展:责备自己,伴侣或意外事件

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Reading partners' actions correctly is essential for successful coordination, but interpretation does not always reflect reality. Attribution biases, such as self-serving and correspondence biases, lead people to misinterpret their partners' actions and falsely assign blame after a surprise, or unexpected event. These biases further influence people's trust in their partners, including machine partners (Muir, 1987; Madhavan & Wiegmann, 2004). Advances in robotics have allowed for robots to partner with people at work and be treated socially (Young. Hawkins, Sharlin & Igarashi, 2009). However, these advances may interfere with a person's appropriate calibration of trust in robots (Parasuraman & Miller, 2004). A better understanding of attribution biases in the wake of an unexpected event may shed light on how trust develops in a robot partner. This study was built on a human coordination example to serve as a reference for future human-robot interactions. We posit that attribution biases lead people to blame their partner after experiencing a negative performance outcome, thus lowering their trust in the partner.
机译:阅读合作伙伴的行为正确对成功协调至关重要,但解释并不总是反映现实。归因偏见,如自助和通信偏见,引导人们误解了他们的合作伙伴的行为,并在惊喜或意外事件后错误地分配责任。这些偏见进一步影响人们对他们的合作伙伴(包括机器合作伙伴)的信任(Muir,1987; Madhavan&Wiegmann,2004)。机器人的进步使机器人能够与工作中的人员合作,并被社会对待(年轻。霍金斯,沙林,2009)。然而,这些进步可能会干扰一个人对机器人信任的适当校准(Parasuraman&Miller,2004)。在意外事件之后,对归因偏见的更好理解可能会阐明在机器人伴侣中的信任程度上。本研究建立在人类协调实例上,作为未来人体机器人相互作用的参考。我们认为,归因偏见导致人们在经历负面的表现结果后责备他们的伴侣,从而降低了他们对合作伙伴的信任。

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