A Moderated-Mediation Model of Empowering Leadership-OCB Link

摘要

The paper used data from insurance agents and their supervisors from a multi-unit insurance company to test the effects of a mediator over the relationship between empowering leader behavior (ELB) and agent organizational citizenship behavior (OCB). Results showed that, among the three types of approaches to empowerment, leading by example was the strongest predictor in agent perceived job meaning, which in turn, results in higher level of OCB performance. Results also showed that the relationship between a subordinate's perceived meaning of the job and OCB is moderated by whether the person is agreeable or not. Implications of the findings for researchers and practitioners are presented.