APPLYING THE GOAL SETTING PRACTICE IN THE DYNAMIC BALANCE SCORECARD LEARNING AND GROWTH PERSPECTIVE

摘要

The purpose of the present paper is to build a system dynamics model for goal dynamics in organizations within a Dynamics Balanced Scorecard framework. In this paper it is proposed a model of goal dynamics in which Goal Setting and two other related Human Resources practices (Management by Objectives and Training) is viewed as a managerial tool able to enhance workers' goal commitment, and therefore, improve organizational performance. In the first part of this paper, an analysis of Dynamic Balanced Scorecard - to measure performance in dynamically complex systems - and Goal Setting Theory - in bettering worker's performance - are stressed. In the second part, a case-study, the causal loop and a quantitative model of goal dynamics in organizations are described. In the third part, the stock and flow model is depicted. Finally, scenario analysis is presented.