IT-Enabled Innovation and Improvisation in Canadian SMEs: A Qualitative Comparative Analysis

摘要

In this empirical paper, we investigate IT-enabled innovation and improvisation in SMEs that operate in turbulent market environments. Using the theoretical lens of the resource-based view of the firm and dynamic capabilities, we study IT resources, IT capabilities, and organizational agility in such SMEs. We conducted an online survey of Canadian SMEs and use an emerging analysis technique called Qualitative Comparative Analysis or QCA to provide rich insights into which configurations or combinations of IT systems, capabilities, and resources facilitate innovation and improvisation. We address the research question: What IT resource and capability configurations in IT-enabled SMEs result in high levels of innovation and improvisation? The results indicate how different combinations of organizational agility, IT leveraging capability, and IT resources can be used to achieve high levels of innovation and improvisation. Based on our findings, researchers and practitioners can gain insights about how to structure and configure IT systems, resources, and capabilities.