USABILITY IN PRODUCT DEVELOPMENT: A CONCEPTUAL FRAMEWORK

摘要

The development of a conceptual framework for case study research on usability in the product development is described. In order to focus the case study, issues and actors that impact usability were identified through a literature study and exploratory interviews. These issues and actors are presented in the conceptual framework, of which the constituent elements are discussed, as well as the use of the framework in the case study.