Using 21st Century Leadership to Carry out Your Strategic Plan

摘要

While the water sector has faced significant change in recent years, the challenges that utilityrnleaders face today are unprecedented both in number and complexity. Our “new normal”rnincludes managing growing economic pressures, improving infrastructure that in many casesrnis failing, increasing operational efficiency, addressing environmental and energy challenges,rnand meeting ever-tightening government regulation, to name a few. The question is: How dornutility leaders develop strategies that address these issues and make their utilities morernsustainable organizations?