PDAM Challenge to Provide Water Services Industry in the Era 4.0: Case Study of Regency Jeneponto, South Sulawesi

摘要

Water is an important element in human survival. The ability of service providers to clean water affects the availability of clean water for the community. Entering the industrial era 4.0 a challenge for the Regional Water Company (PDAM) in providing water services. This study aimed to describe the challenges faced by PDAM Jeneponto in providing water services. Descriptive qualitative research method was conducted to obtain data through observation and interviews, which strengthened from the data related institutions. Results showed that the challenges faced by PDAM Jeneponto in providing water services, The lack of awareness and skills possessed by employees to innovate in service delivery. In addition, the existing rules have not been able to make employees leave "the culture late". Limited facilities and infrastructure, as well as no time limit on completion of work also become obstacles in providing clean water services.