Analysis of the Survey on the Degree of Chinese Residents' Satisfaction with Government Service: A Study Based on Annual Survey Data

摘要

Residents' degree of satisfaction with the government is the focus of many current research projects. After surveying the degree of satisfaction with the government in 31 provinces (municipalities and autonomous regions) of the mainland for three consecutive years from 2015 to 2017, this study, finds that the overall degree of satisfaction scored around 60 points, which had been steadily climbing for three years in a row. The study also finds that urban residents are significantly more satisfied with the government than rural residents, and poor environmental quality is a major cause of dissatisfaction.