STUDY OF ELECTRONIC GOVERNMENT IN SUPPORTING PUBLIC SERVICES IN KUPANG CITY

摘要

The Information Communication Technology Revolution is a potential to modernize government organizations, strengthen operations and make more responsive services to the needs of its citizens. This study aims to provide an overview of the public and the apparatus in the application of ICT in the field of Public Service; and the Kupang City Government's policy proposal in preparing resources for ICT implementation; identify the constraint factors in the application of ICT with the formulation of models in the application of ICT in the field of Public Service. This type of research is descriptive qualitative, which describes the occurrence where the implementation of e-government in support of public service in Kupang City, while data analysis used is Interactive technique from Miles and Huberman. The results showed that the implementation of electronic government system in Kupang City has not been successful. This is because: First, the lack of awareness and understanding of the community in participating towards the use of electronic government; Secondly, the lack of resource preparation is visible on placement and expertise and the position of Operator Console which is only handled by some of the required employees and thus creates a high dependency on them as an Operator; Third, support in the form of budget is not a top priority in the development of electronic government and Fourthly, in terms of infrastructure for employees in Kupang City, especially in the data and information processing sections, several Local Agency Organizations including the One Stop Service and One Stop Integrated Service Department still use third parties in managing ICT systems in public services, and central government intervention on the civil service and Civil Registration of Kupang City. The constraints faced are the lack of socialization from the authorized party in introducing and educating the apparatus that is always urgently needed which in turn creates a dependency in managing ICT and for the community on electronic government t so as to make people apathetic towards the implementation of e-government.