Impact of Organizational Culture on Business Process Performance: An Investigation in the Financial Services Industry

摘要

Organizational culture is increasingly acknowledged to have a substantial impact on the performance of business processes. Hence, companies should be aware of their culture and the underlying values and perceptions when it comes to conducting and improving their processes. This paper addresses these issues and presents results of an empirical study carried out at a large European financial services company. The results confirm a strong positive influence of organizational culture on process performance. Furthermore, the results provide evidence that driving forward strategic orientation, structural conditions, as well as management and leadership contribute to higher process performance.