Using a Call Centre for Data Mining and Data Capturing - Pilot Study Using Glasgow Coma Outcome Scale in Head Injured Patients

摘要

Trauma healthcare delivery is limited in rural areas of India. Aim: The aim of the study was to assess the Glasgow coma outcome scale via a call centre for head injured patients who were discharged after head injury. Methods: Glascow coma scales were assessed by call-center staff using a set of standard questions in Hindi language. Results: 484 patients were admitted during the study period. Of these, 63% (n=305) were from rural areas. After patients were discharged, call centre staff were able to reach 84% of patients on their phones and elicit GOS in all cases. Conclusions: Call centers have the potential to revolutionize delivery of trauma healthcare to rural areas.