Blood sampling in acute hospital care settings: A Human Factors Review

摘要

Blood sampling is a routine activity within healthcare relied upon for safe patient care. The aim of this pilot study was to apply a Human Factors/Ergonomics systems approach to understand why variability in performance of blood sampling continues to be reported despite various initiatives, procedures and national guidelines (Milkins et al 2012). A multi method approach was adopted and included the application of the Functional Resonance Analysis Method (FRAM) (Hollnagel 2012). The context of an emergency department was analysed and modelled to consider how the concept of systems resilience could be applied to ensuring more things go right first time.