Usability and Interaction Evaluation on Breakfast Delivery Mobile App: Users' Experience Expectations

摘要

The experimental project Fornada, a system for breakfast delivery, is part of the post-graduate interaction design program at Senac, which encourages students to work with project development, and its several research stages, considering market's opportunities, society's needs and users' expectations. This paper describes, based on users' experience journey planning, the usability evaluation phase, using the Think-aloud Protocol method. The method execution is detailed, following Villanueva (2009) and Renzi and Freitas' (2014) directives. Results are presented following the sequential interaction with a mobile within the experience journey.