Smart City Public Service Strategy in Achieving Good Governance in Kota Kupang

摘要

In order to achieve public service, it can't be separated from the concept of good governance. Along with the times followed by the rapid development of technology. The development of technology has not failed to become a new breakthrough, which is used by the city to provide the maximum possible public service for its residents, and that's why the concept of smart city emerges. This research's purpose is to comprehend Kota Kupang's smart city public service strategy in creating good governance. This research was conducted in Kota Kupang. The population is all Kota Kupang's citizens. Sample used is all Camat and Lurah in Kota Kupang, respectively 6 camat and 51 lurah as the representatives of citizens of Kota Kupang. The analytical tool used is SWOT analysis (strength, weakness, opportunity, and threat) to see what strategy best applied by Kota Kupang in implementing the program of smart city public service in achieving good governance. From the results of SWOT matrix, we can conclude that the concept and the implementation of smart city in Kota Kupang has received formal legitimacy by the stakeholders and have legal protection although currently not all public services lines in Kota Kupang are covered by the smart city. Besides, there are chances in the implementation of smart city that still can be maximized to reduce existence threats.