THE IMPLEMENTATION OF E-GOVERNMENT (SMART CITY PROGRAM) TO ACHIEVE AN EFFECTIVE PUBLIC SERVICE (CASE STUDIES ON QLUE AND CROP IN MANAGEMENT UNIT OF JAKARTA SMART CITY)

摘要

Public service has a central role in many aspects of human life, and also as the functions in maintaining the existence and growth of the community, the nation and the state. As a capital city of Indonesia, Jakarta is the highest population level of urbanization that make the city face the big problems, such as energy, environment, security, and bureaucracy. In the era of digital government, smart city program become a solution to solve the problems, especially in public service. Smart city is an innovative city and has ability to manage the resources by utilizing ICT to improve public service become more effective, efficient and sustainable. Qlue and CROP are integrated applications of Jakarta Smart City that can accommodate all complaints reported by citizens. This paper used descriptive research method with qualitative approach. This study aims to describe and analysis the implementation of e-government (smart city program) by using Edward III model to measure the success of implementation policy.udKeywords: E-Government, Jakarta Smart City, Effective Public Service