Picking Management Model with a Focus on Change Management to Reduce the Deterioration of Finished Products in Mass Consumption Distribution Centers

摘要

The process of assembling an order or picking in distribution centers is manual in most cases. Past studies have shown the relationship between the performance of the operator and a work method designed, based on ergonomics rules. However, the management of changes when implementing a picking management model has not been evidenced until now. Therefore, this research study proposes a picking management model that aligns the elements of change management with those of a work-study and a validation method with five phases that will deal with the whole picking process. Validation presents a case study where the most relevant research result is the reduction of the damaged inventory from 4% to 1.5% and other evaluation indicators. Finally, conclusions of result analysis based on the validation of the model within a distribution center are presented.